Enrollments are submitted via our file exchange system. The Choice program remains a pilot slated to end March 31, 2022. The only thing I can say with certainty is that the Columbia Gas explosions were devastating for the local residents, and nearly as bad for the company’s reputation. The Columbia Gas of Kentucky pilot Small Volume Gas Transportation Service (Choice) program is available to customers using less than or equal to 25,000 Mcf annually. It remains to be seen the degree to which these actions will help with the recovery. The company’s reputation recovery is taking the form of a retraction of its recent $33 million rate increase request, a $10 million recovery fund investment, and a willingness to defer the collection of gas service payments and late fees from customers. In terms of the former, Columbia Gas plans to hire 200 temporary workers to help expedite the aforementioned replacement of the 48 miles of pipeline. Columbia Gas issued periodic status updates on its website and social media accounts, which is definitely a best practice.įrom a recovery standpoint, the company is focused on both the physical recovery of its infrastructure as well as the recovery of its reputation. Electrical lines in the immediate area were deenergized as well. The gas leak was traced to a line that was installed last year, though the leak’s cause wasn’t immediately known, Columbia Gas of Massachusetts President Mark Kempic said Friday morning. Communications were immediately deployed to residents urging them to shutoff their gas service and evacuate. ![]() Immediately after the explosions, several steps were taken.
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